MacStadium handles all issues with your Orka cluster and respective AWS account and services.
If you experience any issues, submit a ticket through the MacStadium portal.
For more information about the available support tiers, see here.
|Recovery Time Objective (RTO)||Тhe amount of time an application or a component can be down without causing significant damage to the business.|
|Recovery Point Objective (RPO)||The amount of data that can be lost before significant harm to the business occurs. RPO is expressed as a time measurement from the loss event to the most recent preceding backup.|
|Infrastructure||The AWS infrastructure of your Orka on AWS solution (i.e. the components of your Orka VPC and the VPC peering connection).|
|Application||The software layer of your Orka on AWS solution (i.e. the Orka virtualization layer and the interface layer).|
* RPO is based on the default backup policy. If you want more frequent backups, submit a ticket through the MacStadium portal.
** RTO and RPO relate to the process of configuring and sending a new VPC peering request to re-establish the connection.
Updated 7 months ago